Legal
These terms govern your use of the THE_VALO store and everything you buy from it. By placing an order you accept them.
You agree to use the THE_VALO store lawfully and not to interfere with its operation, attempt to access accounts or administrative areas you are not authorised to use, or scrape the catalogue by automated means.
You are responsible for keeping your account credentials confidential and for all activity that happens under your account.
We describe every garment as accurately as we can, including fabric weight, composition and measurements. Colours can vary slightly between screens and dye lots, and hand-cut garments can vary within the stated tolerance.
Everything is subject to availability. Because we produce in small batches, a size can sell out between the moment you add it to your bag and the moment you check out.
All prices are shown in Indian Rupees and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices and to correct pricing errors.
If an obvious pricing error occurs, we may cancel the affected order and refund you in full rather than fulfil it at the incorrect price.
Your order is an offer to buy. It is accepted only once payment is confirmed and we dispatch the goods. Until then we may decline or cancel an order — for example where stock is unavailable or we suspect fraud.
Prices, discounts, shipping and stock are always recalculated on our servers. Any totals displayed in a browser are indicative until the order is confirmed.
Delivery estimates are indicative and depend on the courier and your pincode. Risk passes to you on delivery. Please report damaged or missing items within 48 hours.
We operate an exchange-only policy and do not accept returns. Exchanges and any resulting price adjustments are governed by our exchange policy, which forms part of these terms.
You must be able to enter into a binding contract to place an order. Administrative access is granted only by us, and attempting to grant yourself elevated privileges is a breach of these terms.
All content on this store — the THE_VALO name, logos, photography, copy, garment patterns and this website's code — is owned by us or licensed to us. You may not reproduce or resell it without written permission.
To the extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses.
Nothing in these terms limits rights you have under applicable consumer law.
We may update these terms from time to time. The version in force when you place an order is the version that applies to that order.
Last updated October 2026
